Terms of use

Who we are and what these terms cover

These terms are between you (the business you act for) and [Pending legal review: Legal entity name and registration number], [Pending corporate registration: Registered office address]. They cover the website and the cloud software, including the modules, AI bots and support.

Plans, prices and setup

• Plans are a monthly subscription, billed monthly, or annually with two months free
• The setup fee is a one-time charge for moving your records and training your team. It is confirmed in writing on your quote
• Prices are in US dollars unless your quote shows another currency. Taxes that apply in your country are added on the invoice
• We may change plan prices with at least 30 days' written notice. The change applies from your next renewal

Free plan

The free plan is provided as is, within its published limits. We may change or withdraw the free plan with 30 days' notice.

Modules and availability

Each module is set up for your business during onboarding, and your order form lists the modules you have chosen. We describe each module on its own page. Where a module, feature or integration is not yet available for your account, we tell you in writing before you pay for it, and you are not charged for it until it is available.

AI bots and automation

AI bots draft, flag and propose actions. A person must approve any action that changes money, stock or a customer, unless you have set an approval limit yourself. You are responsible for the decisions you make on the basis of bot output, and for checking it against your records.

Your data

You keep ownership of the records you enter. You give us the rights we need to store and process them to provide the service. We process them under our data processing agreement, which forms part of these terms.

You can export your data at any time, in the formats the software provides. When your subscription ends, we keep your data for 30 days so you can export it, and then delete it, except where the law requires us to keep it longer.

Acceptable use

• Use the software only for your own business records and lawful purposes
• Do not try to access another customer's data, test our security without written permission, or interfere with the service
• Do not use the software to send spam or to breach sanctions or export controls
• Keep your log-in details secret. You are responsible for activity under your accounts

Service levels

Uptime targets, support hours, response times and any service credits are set out in your order form. Where none is stated, we use reasonable efforts to keep the service available and to respond to support requests on business days.

Cancellation and refunds

You may cancel a monthly subscription at any time, effective at the end of the paid period. Annual subscriptions and setup fees are refundable only where your order form says so, or where the law in your country requires a refund.

Warranties and liability

We provide the service with reasonable care and skill. To the extent the law allows, we do not guarantee that the software is free of errors or will meet every need. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited by law.

Our total liability for claims relating to the service is limited to the fees you paid in the 12 months before the claim. Neither party is liable for indirect or consequential loss, lost profit or lost data beyond the cost of restoring it from backup, except where the law does not allow this limit.

Consumer rights

If you are a consumer in the European Union, the United Kingdom, or another country that gives consumers statutory rights, those rights apply in addition to these terms. These terms are written for business customers.

Governing law and disputes

These terms are governed by the laws of [Pending legal counsel review: governing law to be determined for contracting entity upon incorporation]. Disputes are resolved in the courts of [Pending legal counsel review: venue to be confirmed prior to commercial launch], unless your order form sets out an arbitration clause.

Changes to these terms

We will give at least 30 days' notice of material changes by email, and the new terms apply from the date they take effect.

Contact

Questions about these terms: [email protected].